FAQ
Shipping
Returns
Construction
- What material is the backpack made of?
- Is the backpack waterproof?
- What type of frame does the backpack have?
Miscellaneous
Shipping
How much does shipping cost?
Shipping is always free. No coupons needed.
Where do you ship to?
We currently only ship to the United States.
If you want the Tortuga Travel Backpack in your country, let us know.
When do I get my backpack?
Orders require 1 day to process then 3-5 days to arrive.
Construction
What material is the backpack made of?
1680D ballistic nylon.
Is the backpack waterproof?
No. The backpack is water resistant but not waterproof. You'll be fine in a light drizzle but shouldn't stand outside in a torrential downpour or take it swimming.
What type of frame does the backpack have?
An internal, HDPE (high-density polyethylene) framesheet.
Returns
What is your return policy?
If you are dissatisfied with your backpack, you may return it within 30 days for a refund of 110% of your purchase price.
If your backpack ever breaks, just return it to us for a replacement under our Lifetime Guarantee.
How do I return my backpack?
For returns, please email us at [contact] at [tortugabackpacks] dot com.
Miscellaneous
Do I have to pay sales tax?
Sales tax is only applicable to California residents.
If you can't find the answer to your question in the FAQs, please contact us.