Can I get my gear repaired?

Posted by The Vaan Group on

Repairs in the US (or outside of Europe)

For repairs outside of Europe, we've partnered with Rainy Pass Repair in Seattle, WA. For repairs not covered by our Common Decency Guarantee, please follow the steps below.

  1. Contact Rainy Pass Repair for a free estimate and to ensure that they can fix your backpack.
  2. Fill out a repair form.
  3. Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions. Mark the damaged areas with masking tape.
  4. Mail your backpack and the repair form to Rainy Pass Repair at the address below.

Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103

1-888-747-7867
repair@rainypass.com

If you have any questions about this process, feel free to email us.

Repairs in Europe

For repairs within Europe, we've partnered with Scottish Mountain Gear in Edinburgh, Scotland. For repairs not covered by our Common Decency Guarantee, please follow the steps below.

  1. Fill out the repair booking form. (For "Manufacturer" select "other" and then list Tortuga in the model description along with the model. Ex: Tortuga Outbreaker Backpack 45L).
  2. If you'd like for them to contact you with a quote for repair first, please check the box at the bottom of the form.
  3. Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions. Mark the damaged areas with masking tape.
  4. Scottish Mountain Gear will provide you with a copy of the online repair booking form as well as an address label for shipping.

If you have any questions about this process, feel free to email us.