What is your return policy?

Posted by The Vaan Group on

If you are dissatisfied with your gear for any reason, you may return it, unused, within 30 days of your purchase for a full refund.

We will cover the cost of return shipping for orders being returned from within the US.

If you purchased a bundle (a backpack and accessories that resulted in a discount) email us with your order number and the items you wish to return to start the return process. If you return part of a bundle, your refund will be prorated based on the items that you are keeping.

If you did not purchase a bundle, you can start a return using our self-service returns center.

Gift cards are final sale, but they never expire. You may return any products you purchase with your gift card per our normal policy for credit back to your gift card.

If you paid for shipping on your order (expedited shipping or a purchase under $49), we cannot refund your shipping costs.