What if my package is lost?
Posted by Tortuga Backpacks on
If your tracking number shows that your order has been delivered, but you haven't received the order, contact the shipping carrier that delivered your order. The carrier may still have your package on the truck or may have mis-delivered the package.
Contacting them directly means they'll be able to make arrangements for you to receive your order.
If the shipping carrier asks you to file a claim, contact us with your claim number. Our Concierge team will then be able to file an inquiry with our warehouse and queue up a replacement order for you.