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We—Fred and Jeremy, the co-founders of Tortuga—learned this first-hand on a backpacking trip in 2009.
On the first day of the trip, we landed in Frankfurt. We checked into our hostel. Jeremy tossed his bag onto his bed, and the shoulder strap ripped off. He spent the next two weeks painfully carrying his luggage on one shoulder.
Your gear should make your trip easier, not be a burden. That's why we created Tortuga.
Experience the Tortuga difference with a risk-free home try-on.
Try it at home. Trying on a backpack at home is better than at a store. You can take your time and won’t be rushed by a store employee hanging around waiting for you to make a decision.
Do a test pack. Load up your bag with your own stuff that you'd bring on a trip. Walk around your house to see how comfortable it feels.
Get the perfect fit. Adjust your bag for the right fit. You'll know you've got it when you don't feel the weight on your shoulders. Your backpack's hip belt will shift 80% of your pack's weight from your shoulders to your hips. This reduces the burden on your shoulders and lets your stronger leg muscles do the work.
If your Tortuga isn’t more comfortable and more organized than your old luggage, send it back.
Return your bag—unused—within 30 days of your purchase for a full refund.
Free return shipping.
No restocking or handling fees.
Print your return shipping label from our automated, no-hassle Return Center. You are in control of your return or exchange. You don’t have to email us to ask for permission.
Your purchase will be refunded automatically when you ship your bag back.
That’s our 30-Day, Risk-Free, Home Try On Program.
Yes, this program applies to every product. Fit is most important for travel backpacks.
Yes, you can order more than one bag for a Home Try On. You can try two different products or try the same bag in two different sizes.
If you have any other questions, contact us.
We hope you’re excited for your new bag. Tortuga products aren’t just made to look good out of the box and in your house. They’re made to travel the world with you.
After your Home Try On, you’re covered by our Common Decency Guarantee. Even once you leave the house, we’ve got you covered.
Now, choose which travel backpack you want to try on at home.