Please allow 1 business day for processing plus up to 5 business days for delivery.

Expedited orders will be delivered according to the shipping speed that you chose at check out. Remember that even expedited orders require 1 business day to process before they can ship.

Shipments to APO/FPO addresses and US territories may require up to 45 business days and are not eligible for expedited delivery.

We ship within the United States including PO Boxes, US territories, and APO/FPO addresses.

We plan to ship to other regions when we can provide a localized experience with fast shipping and lower shipping and customs fees. Sign up to be notified when we ship internationally.

View our Shipping page for more details.

If you’re outside the US, you can use a freight forwarder. These services give you a US address to use at checkout. Your order ships to that address, and the forwarder then sends the package to you. When checking out, use the forwarder’s US address for both shipping and billing.

Please note that we don't recommend using a forwarder for most people because of the additional cost and hassle.

If your tracking shows "delivered," but you don’t have the package, first contact the shipping carrier. They may have mis-delivered it or still have it on the truck. Check the carrier’s tracking page for a proof-of-delivery photo.

If you and the carrier still can’t locate the package, contact us with your order number. Our Concierge team will file a claim and replace your order.

If you don't love your new gear, you may return it unused, within 30 days of the shipping date of your purchase for a refund, exchange, or store credit.

If you're outside of the 30-day window, you can sell your bag on the Tortuga Trading Co resale marketplace.

Visit our Returns page for more information

Yes, you can return part of a bundle. Your refund will be prorated based on which items you return.

Visit our Returns page for more information.

Our Worldwide Warranty covers the original owner of any Tortuga product against defects in materials, hardware, or craftsmanship for the practical lifetime of the bag.

If you believe your product is defective, email us with photos and your order number. We'll repair it, replace it, or give you store credit at our discretion and depending on product availability.

Normal wear and tear (rips, abrasions, color fade), cosmetic blemishes, misuse, airline damage, third-party modifications, lost items, refurbished product, secondhand purchases, and Last Call items are not covered.

We've partnered with Rainy Pass Repair in Seattle, WA for repairs. 

For repairs covered by our Worldwide Warranty, contact us.

Otherwise, follow the steps below.

1. Contact Rainy Pass Repair for a free estimate and to ensure that they can fix your backpack.
2. Fill out a repair form.
3. Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions. Mark the damaged areas with masking tape.
4. Mail your backpack and the repair form to the closest Rainy Pass location.

1-888-747-7867
repair@rainypass.com

No, Tortuga products are not sold in stores. But you can return your bag free of charge if it's not a fit for you.

Yes, Tortuga offers free shipping, bundle discounts, and used bags for sale.

Military personnel and students also receive 10% off their orders.

You can find all of our best active deals on the Discounts page.