Please read the Shipping page for details, prices, and timelines.
Frequently Asked Questions
We ship within the United States including PO Boxes, US territories, and APO/FPO addresses.
We plan to ship to other regions when we can provide a localized experience with fast shipping and lower shipping and customs fees. Sign up to be notified when we ship internationally.
View our Shipping page for more details.
Please allow 1 business day for processing plus up to 5 business days for delivery.
Expedited orders will be delivered according to the shipping speed that you chose at check out. Remember that even expedited orders require 1 business day to process before they can ship.
Shipping to Alaska, Hawaii, US territories, and APO/FPO addresses can take up to 15 business days.
Forwarding services give you a US address to use when ordering from online stores like ours. After you make a purchase (using that US address), the forwarding company will receive your package then ship it to you. During checkout, you will need to use the US shipping address as your billing address.
To estimate shipping costs, the forwarding service will need to know the size and weight of the package.
Use the numbers below to find the correct shipping specs for each product.
|Shipped Weight (lbs)
|Box Dimensions (in)
|Travel Backpack 40L
|23 x 16 x 6 in
|Travel Backpack 30L
|22 x 14 x 6 in
|21 x 13 x 5 in
If you don't love your new gear, you may return it unused, within 30 days of the shipping date of your purchase for a refund, exchange, or store credit.
Refunded returns will be charged a flat, $15 return shipping and restocking fee. Exchanges and store credits will not be charged a return shipping or restocking fee.
When we receive your return and confirm that it's in as-new condition, we'll refund your purchase minus the return shipping and restocking fee. Please allow up to one week from the date we receive your return for processing. Refunds will be issued to your original form of payment.
Note: We do not refund shipping costs for expedited delivery or purchases under $49.
Gift cards are final sale. Gift cards never expire, and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.
Yes, you can return part of a bundle. However, the bundle discount will no longer apply, and you will charged full price for the items you keep.
Visit our Returns page for more information.
If something is wrong and is our fault, we will make it right.
That's our guarantee.
Tortuga is a small business. We live and die by our reputation. If you have a great experience with a Tortuga product, we're both happy.
All of our products are built to last. However, stuff happens.
If you have a problem, let us know, and we'll do our best to fix it. We trust that you aren't trying to cheat us. We hope to earn the same trust and respect from you. When something is wrong, we'll work together to make it right.
Tortuga was founded in 2010 by two travel lovers who have been friends since childhood. We—Fred and Jeremy—grew up together just north of Pittsburgh. We created our first product to "scratch our own itch." We couldn't find the perfect travel backpack; so we made it.
We aren't hamstrung by layers of management and bureaucracy. We're free to do what's right for you. If you have a problem, tell us. We'll fix it.
We've partnered with Rainy Pass Repair in Seattle, WA for repairs.
Otherwise, follow the steps below.
- Contact Rainy Pass Repair for a free estimate and to ensure that they can fix your backpack.
- Fill out a repair form.
- Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions. Mark the damaged areas with masking tape.
- Mail your backpack and the repair form to Rainy Pass Repair at the address below.
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103
No, Tortuga products are not sold in stores. But you can return your bag if it's not a fit for you.
Selling directly to you via our website allows us to provide better service and support without traditional retail markups.
Yes, Tortuga offers exclusive coupon codes to students, educators, active military personnel, veterans, first responders, and Peace Corps volunteers.
If you qualify, you can self-verify your status and get your personal coupon code on our Discount Codes page.
Peace Corps volunteers, please contact us with documentation of your program to get your coupon code.
(Please note that these discounts cannot be combined with other coupons or offers. Last Call and other on sale products are not eligible for additional discounts.)
If you don’t qualify, you can still save money by bundling accessories with your bag. Your bundle discount will be applied automatically at checkout.