If you don't love your new gear, you may return it unused, within 30 days of the shipping date of your purchase for a refund, exchange, or store credit.
Refunded returns will be charged a flat, $15 return shipping and restocking fee. Exchanges and store credits will not be charged a return shipping or restocking fee.
When we receive your return and confirm that it's in as-new condition, we'll refund your purchase minus the return shipping and restocking fee. Please allow up to one week from the date we receive your return for processing. Refunds will be issued to your original form of payment.
Note: We do not refund shipping costs.
Gift cards are final sale. Gift cards never expire, and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.
Start Your Return
If you purchased a bundle (a backpack and accessories that resulted in a discount) email us with your order number and the items you wish to return to start the return process.
If you did not purchase a bundle, you can start a return yourself using our self-service returns center.
Still have questions? Contact us. Our Concierge team will be happy to help.