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Returns

If you don't love your new gear, you may return it unused, within 30 days of your purchase for a full refund. Return shipping within the US is free.

If you purchased a bundle (a backpack and accessories that resulted in a discount) email us with your order number and the items you wish to return to start the return process.

If you did not purchase a bundle, you can start a return yourself using our self-service returns center.

Gift cards are final sale. Gift cards never expire, and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.

Note: We do not refund shipping costs for expedited delivery or purchases under $49.

Still have questions? Contact us. Our Concierge team will be happy to help.