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If you are dissatisfied with your gear for any reason, you may return it, unused, within 30 days of your purchase for a full refund.
The return window will be extended for all holiday sale purchases. All holiday sale items will be eligible for return through January 31, 2021.
We will cover the cost of return shipping for orders being returned within the US.
If you purchased a bundle (a backpack and accessories that resulted in a discount) email us with your order number and the items you wish to return to start the return process.
If you did not purchase a bundle, you can start a return using our self-service returns center.
Gift cards are final sale but they never expire and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.
Got questions? Send us an email and our Concierge team will be happy to help.
Note: If you paid for shipping to receive your order (for expedited delivery or purchases under $49), we cannot refund that as that has already been paid to the shipping carrier for you to receive your order.