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Tortuga is open and shipping from the US during the pandemic. Both our east and west coast warehouses are open. Normal order processing and shipping times below still apply.
For any shipping questions not answered below, please contact us.
Allow 1 business day for order processing and then up to 5 business days for delivery. Orders ship via FedEx.
Expedited orders will be delivered according to the shipping speed that you choose at checkout. Remember that even expedited orders require 1 business day to process before they can ship.
PO boxes, military addresses, and US territories: Orders will ship via USPS and may require longer shipping times. We cannot guarantee delivery dates on orders to military addresses.
For orders of $49 or more: free ground shipping.
For orders of less than $49: $10 flat rate.
Some states may be subject to local sales taxes.
We plan to launch in other regions when we can provide a localized experience with fast shipping and lower shipping and customs fees.
In the meantime, you can use a forwarding service.
If you are dissatisfied with your gear for any reason, you may return it, unused, within 30 days of your purchase for a full refund. Return shipping is free for orders being returned within the US.
Note: If you paid for shipping to receive your order (for expedited delivery or purchases under $49), we cannot refund that as that has already been paid to the shipping carrier for you to receive your order.
For any shipping questions not answered above, please contact us.