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For any shipping questions not answered below, please contact us.
Allow 1 business day for order processing and up to 5 business days for delivery. Orders ship via FedEx.
Expedited orders will be delivered according to the shipping speed that you choose at checkout. Remember that even expedited orders require 1 business day to process before they can ship.
PO boxes, military addresses, and US territories: Orders will ship via USPS and may require longer shipping times. We cannot guarantee delivery dates on orders to military addresses.
For orders of $49 or more: free ground shipping.
For orders of less than $49: $10 flat rate.
Some states may be subject to local sales taxes.
Tortuga stopped accepting international (non-US) orders on December 31, 2018. We plan to re-launch in other regions when we can provide a localized experience with fast shipping and lower shipping and customs fees.
In the meantime, you can use a forwarding service.
If you are dissatisfied with your gear for any reason, you may return it, unused, within 30 days of your purchase for a full refund excluding shipping fees. Return shipping is free for US customers.
Please note that we cannot pay for international return shipping and will not accept customs charges. Mark your package as “Goods Returned Under Warranty” before sending.
For any shipping questions not answered above, please contact us.