What is your warranty?

Posted by Tortuga Backpacks on July 12, 2021

If something is wrong and is our fault, we will make it right.

That's our guarantee.

Tortuga is a small business. We live and die by our reputation. If you have a great experience with a Tortuga product, we're both happy.

All of our products are built to last. However, stuff happens.

If you have a problem, let us know, and we'll do our best to fix it. We trust that you aren't trying to cheat us. We hope to earn the same trust and respect from you. When something is wrong, we'll work together to make it right.

Tortuga was founded in 2010 by two travel lovers who have been friends since childhood. We—Fred and Jeremy—grew up together just north of Pittsburgh. We created our first product to "scratch our own itch." We couldn't find the perfect travel backpack; so we made it.

When you email us with a question or problem, you'll get a prompt response from a member of our Concierge Team who has the authority and ability to fix your problem.

You won't get the runaround. You'll get help.

We aren't hamstrung by layers of management and bureaucracy. We're free to do what's right for you. If you have a problem, tell us. We'll fix it.

Now, to make the lawyers happy (or at least as happy as lawyers get), read the full Worldwide Warranty.