General

What is your shipping policy?

Posted by Tortuga Backpacks on
We offer free ground shipping (3-5 business days) for all US orders of $49 or more. For orders under $49, we offer $10 flat-rate ground shipping. Please allow 1...

Where do you ship to?

Posted by Tortuga Backpacks on
We ship within the United States including PO Boxes, US territories, and APO/FPO/DPO addresses. We plan to ship to other regions when we can provide a localized experience with fast shipping and lower...

How long does shipping take?

Posted by Tortuga Backpacks on
Please allow 1 business day for processing plus up to 5 business days for delivery. Expedited orders will be delivered according to the shipping speed that you chose at...

What if my package is lost?

Posted by Tortuga Backpacks on
If your tracking number shows that your order has been delivered, but you haven't received the order, contact the shipping carrier that delivered your order. The carrier may still have your...

How do freight forwarders work?

Posted by Tortuga Backpacks on
Forwarding services give you a US address to use when ordering from online stores like ours. After you make a purchase (using that US address), the forwarding company...

What is your return policy?

Posted by Tortuga Backpacks on
If you are dissatisfied with your purchase for any reason, you may return it unused, within 30 days of your purchase for a full refund. Return shipping is free for returns...