Your luggage should make your trip easier, not harder. That's why we created Tortuga.
You should be sure that you have the right bag before you leave for your trip. You don’t want to get stuck with the wrong luggage on the other side of the world with weeks left until you’re back home.
You should be enjoying your vacation, not worried about your luggage.
With our Home Try-On Program, you can try out a Tortuga backpack at home, risk-free to see if it’s right for you. If it’s not, no problem. Send it back to us within 30 days. We’ll pay for the return shipping and refund your purchase.
How it Works
- Try it on at home. Trying on a backpack at home is better than at a store. You can take your time and won’t be rushed by a store employee hanging around waiting for you to make a decision.
- Do a test pack. Load up your bag with your own stuff that you'd bring on a trip. Walk around your house to see how comfortable it feels.
- Get the perfect fit. Adjust your bag for the right fit. You'll know you've got it when you don't feel your bag’s weight on your shoulders. Your backpack's hip belt will shift 80% of your pack's weight from your shoulders to your hips. This reduces the burden on your shoulders and lets your stronger leg muscles do the work.
If your Tortuga isn’t more comfortable and more organized than your old luggage, send it back.
Return your bag, unused, within 30 days of your purchase for a full refund.
- Full refund
- Free return shipping
- No restocking or handling fees
You are in control of your return or exchange. You don’t have to email us to ask for permission or a label. Just request a refund through our automated, no-hassle Return Center, print the return shipping label that we provide, and put your package in the mail.
Your purchase will be refunded automatically.
That’s our 30-day, risk-free, Home Try-On program.
Does this apply to every product?
Yes, the Home Try-On Program applies to every product. But getting the right fit is most important for travel backpacks.
Can I order more than one product?
Yes, you can order more than one bag for a Home Try-On. You can try two different products or try the same bag in two different sizes.
If you have any other questions, contact us.
We hope you’re excited about your new bag. Tortuga products aren’t just made to look good out of the box and in your house. They’re made to travel the world with you.
After your Home Try-On, you’re covered by our Worldwide Warranty.
Even once you leave the house, we’ve got you covered.
Now, choose which travel backpack you want to try on, and we’ll send it your way.