What is your return policy?

If you are dissatisfied with your purchase for any reason, you may return it unused, within 30 days of your purchase for a full refund.

Return shipping is free for returns within the US.

If you purchased a bundle (a backpack and accessories that resulted in a discount): email us with your order number and the items you wish to return to start the return process.

If you did not purchase a bundle, you can start a return using our self-service returns center.

Gift cards are final sale but they never expire and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.

If you paid for shipping to receive your order (for expedited delivery or purchases under $49), we cannot refund that as that has already been paid to the shipping carrier for you to receive your order.